A Small Business Owner Lost a Loyal Customer After Addressing Her by Her First Name; the Owner Was Left Baffled by The Customer’s Reaction, Was She Unprofessional?

A small business owner operated a store that sold food items, and she frequently interacted with repeat customers who were always very friendly. However, the woman would soon discover that the one loyal customer would lose their cool due to the most unexpected reason – being addressed by their first name. 

A Regular Customer

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The woman explained there was a lady who came into her shop regularly, and she had always been pleasant to deal with. “She’s super chill, orders frequently, and has been great to serve…until today”, she laughed. 

A Routine Notification

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The woman’s problems with this customer all started with a text message, a routine notification to inform her that her order was ready for pickup. In the message, the business owner casually used the customer’s first name, a practice she had adopted with many regular clients to add a personal touch to their interactions.

An Icy Response

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Much to the woman’s surprise, her friendly text was responded to with an icy response. “She said that I did not have her permission to use her first name and that I should only refer to her by her last name”, the woman recounted in shock.

An Accusation

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Even more bizarre than the request was the reasoning behind it. “She claimed that the only reason I could have known the first name was by gossiping with others behind her back”, the woman explained.

A Confusing Situation

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The woman was deeply confused by this reaction. She recalled that the customer had willingly shared her full name with her months ago when she first started placing orders. In fact, her full name was saved on her customer list due to her consistent loyalty. 

A Gossipy Establishment 

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Whilst the woman recognized that her customer was entitled to be addressed by their surname if she wanted, she was more confused about the accusations of gossiping. She explained that she would never gossip at work, and was shocked that her customer would think it was the kind of establishment where gossiping was common.

An Apologetic Response

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Faced with this awkward situation, the woman immediately issued an apology to the customer. She assured her that she had no intention of causing discomfort and would refrain from using her first name in the future. Hoping to mend the situation, they expressed their genuine regret over the misunderstanding.

A Dismissive Laugh

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Unfortunately, instead of responding with understanding, the customer responded to the woman’s text with a sarcastic “lol”, and nothing else. The woman didn’t want to reply for further clarification in case it escalated the situation but was confused by the dismissive response regardless. 

A Lost Customer

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Bizarrely, the customer never picked up her order that the original text message had been notifying her about in the first place. Sadly, she assumed that the bizarre interaction had lost her a loyal customer. 

Reflecting on Her Actions 

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The woman was perplexed – she only used customers’ first names as a friendly gesture, so she was shocked to see it cause such a problem. She began to wonder whether she would have to be more careful in the future with getting to know customers on a first-name basis. 

The Internet’s Perspective

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The woman headed online to tell her bizarre tale to her internet friends, interested to see if anyone else could relate. Unsurprisingly, readers thought the customer’s reaction was bizarre. “She just sounds like she’s upset over something else in her life, and she’s lashing out at you – I wouldn’t worry about it”, commented one person. 

Brush it off

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The verdict that the woman had done nothing wrong was universal in the comment section. “Most likely what happened has nothing to do with you”, another reader pointed out. “Brush it off and move on. If she orders again, maybe request she pay upfront since she bailed on this order.”

An Amusing Response

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In classic internet fashion, many readers were cracking jokes about the bizarre situation. “Who on Earth is so important you can’t use their given name??”, another commenter laughed. “She needs to get over herself – who does she think she is, The Queen?! Seal?! Rumpelstiltskin?!”

Another reader amusingly replied to this comment with: “Who is seal??”

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